History of Automation Specialists Inc.

Automation Specialists Inc. was started in 1995 as a sole proprietorship. At the time of its inception, the owner, David Knittle, was employed by Rincon Research Corporation as a full-time senior member of their technical staff. In 1995/96, David rented a booth at the SAHBA Home Show to evaluate the residential home market for home automation, systems integration, structured wiring, and home entertainment systems. While present at the show, David contracted to complete several projects. During 1996, David realized how integral the home entertainment sector was to the company’s present scope and added a full line of home entertainment manufacturers to the company's vendor list. Automation Specialists was incorporated in 1996. On January 11, 1997, David Knittle left his position with Rincon Research Corporation to operate Automation Specialists Inc. as his full time career commitment.

What Is It We Do?

Automation Specialists provides the design, sales, installation and service of home entertainment and technology for living system for the residential home market.

We are a full turn-key provider. This means that we design a system, provide the audio/video/electronic equipment required for the project, install the system, and finally, service/warranty our systems.

We can provide all of the systems you would consider placing in your home. For you this means that there’s only one phone call to one contractor. For example, on a very basic level, we can provide the security system, security system monitoring, central vacuum, intercom, telephone and television. On a more advanced level we can provide the structured wiring system, home automation, audio keypad control systems, home theater, satellite, lighting automation, fiber optic lighting, specialty low voltage lighting, home communication system and systems integration.

We are set up as direct dealers with the manufactures for the products we provide, rather than purchasing through distribution channels such as many of our competitors. The advantage of dealing with a company that purchases direct is that you, the homeowner, will unequivocally get better product support with service and warranty issues.

Our Goals

We have three primary goals.

• Blend the client’s system into the décor of their home. Create a clean, “wall acne free” installation.

• Create a system that is simple to use.

• Design the system so that it is expandable for future technologies.

Our Core Identity includes the following attributes;

• Integrity.

• Leaders in our field.

• Quality is key to our success.

• Having a passion for what we do.

• Professionalism.

• High level of service.

• The best skilled people.

• Exceeding our customer’s expectations.

How we are different

• We recognize and understand the home building process and what makes it successful.

• We have structured our business to add to the success of our client’s projects. Areas such as: scheduling, communications, education.

• Flexible in the way we can structure our contracts to meet our client’s needs.

• Multi-solution company with many different performance levels to meet our client’s expectations and budget.

• Customer’s Blue Book which includes a wire list, Quality Assurance checklist. Shows our level of commitment to organization.

• We do whatever it takes to hear you say that you're happy with our installation.

 

Customer Service Approach   Customer service is an important part of our business. We have four items implemented for customer service. 24-7. We are available 24 hours a day and 7 days a week. When someone calls into our office, they can reach an emergency mailbox which will then page someone. We will respond first with a phone call, and if needed, we will visit the client. The Human Touch. We emphasize treating everyone we come in contact with as a human being. We call if we’re late, schedule service calls promptly and promote a high quality professional image. Proactive Pursuit. We try to anticipate your wants and needs before you have to ask us. Real-time Feedback. At the completion of the job we as for feedback as to how we performed. We then make adjustments accordingly.

Our Experts:

Owner, David Knittle - read more